Shipping & Returns
COVID-19 Update: Our warehouse is adopting safe social distance practices and taking all necessary measures to ship orders with the highest safety standards. These measures are resulting in longer fulfillment times than normal so we sincerely appreciate your patience and understanding during this time. Our standard policy is still detailed below for your reference.
We know what it’s like to order something online and want to have it in your hands as quickly as possible. We ask that you allow us 2-3 business days to process your order and get it ready to ship, however we do everything we can to get orders out the door as soon as they come in – which means most packages ship the very same day you order.
Our shipping takes place Monday through Friday – any orders placed over the weekend or after our mail pickup will be shipped the next business day whenever possible.
The shipping service can deliver most in-stock items within 3–5 business days.
We will be free shipping for all orders on our site and only Herocost can do that for you, but it won’t take too long to reach you.
Orders received by 9:00 p.m. ET Monday through Thursday will arrive the next business day; orders placed Friday through Sunday will arrive on the following Tuesday.
If you choose an option like “Express (2 Business Days)”, please remember that isn’t a guarantee that the order will be there exactly two days from the moment you order it – we still need time to pack & ship your order (see above).
If you have any additional questions just let us know!
At Herocost, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction are our priority. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement.
If within 30 days, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. An original receipt or gift receipt is required for all returns and exchanges. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt. Returns with original receipt will be refunded in the original form of payment, cash and check refunds over $100 will be issued as a company check (may take 14 business days from time of request).
We cannot accept returns on monogrammed, personalized, special-order items, custom upholstery, food, items shipped direct from the vendor or on items damaged through normal wear and tear. Final sale items ending in .97 or .99 cannot be returned.
Made to Order and Final Sale Furniture items are non-returnable and cannot be cancelled once the order is placed.
For returns of items purchased from Herocost, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later. View Full Returns Policy.